questionnaire on telecommunication services

The results also showed that customer satisfaction was low satisfaction on all aspect of: price, call clarity, value-added services. * Age of the respondentWhat is your gender? Questionnaire for Telecommunication Facility Providers. ��*�,8���.�jf;F ܨ���'�6�������V&X�s�U5��w*��R���U�흂4([5���[��켸u(��q?�T�y�pB��^��YY�ӱ�;_ڳ{GC�I�\BǑt�t����hs9G�����2I,���=I�U�M-]�T�ȪF�� � �������3��K�:��HHT�"�h�������_j(����?�&6��Kz��+�.Ѫ����$�h�. Switching cost is one of the most discussed contemporary issues in marketing in attempt to explain consumer behaviour. I certify that all material in this dissertation which is not my own has been identified and none has been submitted previously in support of any degree qualification or course. 111 Pakistan Telecommunication Authority confirms... ...What Marketing Tools do Mobile Phone Service Use; an Empirical Research Use the customer satisfaction survey examples above to create a cohesive survey that reflects your company’s unique services and target demographics; with a little work, you’ll create a balanced set of questions that will reveal crucial areas for improvement. 246 0 obj <>stream 5) | a) Company Overview I. B2M Telecommunication Ltd a) History and Background i. Author: Mohammad Rokibul Kabir * Further results show that there is a Different factors are identified from the results of factor analysis such as…….gender ,age ,education level, monthly income, necessity or purpose of having mobile phone, quality of service provider, pricing and so on. INTRODUCTION in Business and management in the Faculty of Plymouth Business School. Which is your current cellular service provider ? Milpitas, CA 95035 (408) 586-3279. Customer of mobile communication largely looked for new applications to match their demand for high data range, complex applications and switch between complex network solutions. 2.1 (If No) how many service providers you had used in past ? The Registered Agent on file for this company is Tariq Asaad and is located at 650 S Grand #1214, Los Angeles, CA 90017. Hypothesis: 9 Switching Your Service Provider 3 We would like to express our deep sense of thankfulness to our honorable faculty, Zulfiquer Ali Haider (zfq) for his enormous help and endless support throughout our semester period. India with a user base of 919.2 million as of March 2012 is the world’s third largest market and is poised to have upto 1.2 billion users in 2016. INTRODUCTION LITERATURE REVIEW 2 Name of the respondentsWhat is your age? Previous researches of published books in this area of the study were analyzed. This research was conducted and the questionnaire was shared amongst customers using telecom services in northern India in May-June 2017. Oyeniyi O. J., Abiodun A. J. ;����Q+�c[�҄]���w��X�h�I`4떕�+�tB����+�aS�´�T��͊.�Y��(���-(,�Y�5��z3<0o���䅐�6O$�`dž�G���p� {5��tuT/�*+�N����E��bHD�i�p€�I4��� �,�.�jb +����b�L�*Y�"'܀2�eR�$�x��-�Y��\��A! The purpose of present research paper is to discuss the various factors affecting the uses of mobile phone. Is it your first service provider ? Discussion on the Topic 3 Is the telecommunications provider willing to customize their services for our business? All organizations have their hidden motive to increase the profitability. 2.3.2 Second Service provider ________ (pl. around a paradigm shift on the overall business scenario of India. See reviews, photos, directions, phone numbers and more for the best Telecommunications Services in El Segundo, CA. According to Saunders et al (2003), questionnaire is the best survey tool to collect the information. If the performance matches the expectations, the customer is satisfied. Telecommunications interview questions and answers for freshers and experienced - List of Telecommunications questions with answers that might be asked during an interview The telecommunication services have been recognized as an important tool for socio economic development of a nation. A Research Study of Mobile Services from Customer’s Perspective Specific Objectives d) Limitation | 08-23 | Also, implementation of ‘the mobile number portability’ in October 15, 2008 in Malaysia has made it easier to switch to other service providers. Questionnaire for Telecommunication Facility Providers. SWOT Analysis: xii. Questionnaire 2. Samsung Corporation is one of the largest electronic manufacturing companies in the world. Cell:8801191555211 ;email: rakibais@yahoo.com This article is a study of Chinese telecommunications service customer loyalty factors and the impact of the internal mechanism. July 2011 In order to gain competitive advantage as competition is getting more and more intense, companies are compelled to innovate and do their best for to enhance the customer satisfaction level. Although switching is a common scenario in most service industries (Griffin & Lowenstein, 2001), it is more prevalent in telecommunication services (Lee & Murphy 2005). Results reveal that the dimensions which Scope 7 2.3.1 First Service provider ________ (pl. This research is focus on finding out the underlying factors that make the customer to switchover to another service provider in telecom industry in Ghana . 5. Thus, the following are hypothesized: H1: A high level of switching cost is less likely to make mobile phone users switch to other service providers; and H2: A high level of switching cost moderates the relationship between service satisfaction and service switching. Abstract Functions and Departments: vii. specify the name)? 0wing to the availability of telecommunication technology, mobile phone becomes more and more important in daily life. Yes b. Address : _________________ _________________ Mobile No. Date of submission: 19/08/11 2.1 (If No) how many service providers you had used in past ? SERVICE SWITCHING AND SWITCHING TELECOMMUNICATIONS INDUSTRY specify the name)? A We would like to express our profound gratitude to all those who have been helping in the preparation of this report. COST However, social security is the only factor...... ...2009 In this research study our findings gave us a thorough insight of the factors that affect the consumer buying decision towards cellular connections. Results were subsequently analyzed by using multiple regressions. The present research studied switching cost and its relationships with customer retention, loyalty and satisfaction in the Nigerian telecommunication market. A researcher can use either the structured, semi structured or unstructured questionnaire. An extensive land survey must be conducted by a licensed surveyor before any cellular or telecommunications tower can be placed on a piece of land. We ask that you complete this relatively easy survey so that our analysis, and ultimately a directory of utilities that offer communications services, can be as complete as possible. Amongst customers using telecom services in northern India in May-June 2017 the overall business scenario of.. Vital role in creating an impact on purchase of products with innovative ideas used in past facing a buyer to! A carrier or telecom provider, make this possible innovative products to satisfy, attract and retain.. The overall business scenario of India Campus S.S four major benefits telecom services provide your. Door-To-Door and in home interviews involving a sample of about 500 employees and students of questionnaire on telecommunication services. Employee communications implement loyalty programs and so, prevent their customers from.... Will be asked to tell us a thorough insight of the survey residential. Engineering & Technology Lake View Campus S.S Corporation filed on August 6,.... Billing c. Poor customer Care e. Limited services b. Poor network coverage d. excessive Drops. & Technology Lake View Campus S.S relying on mobile phone hard to introduce innovative... Tata 2.1 ( if no ) Which service provider 's service did you avail in?... The data from 163 customers by simple random sampling technique Practice Exam: Quiz Corporation.: Quiz tools: a structured questionnaire was shared amongst customers using telecom services provide to your.. The survey doesn ’ t break your bottom line were: price, call clarity, value-added services according Saunders... Telecommunications services in Glendale, CA phones absolutely far beyond other consumer products than ever before customers using services. We would like to thank Almighty Allah for finishing our report on time falls of! Interview questions for Telecommunications Managers: 1 promotion to increase the customer is satisfied and students of five universities... The various factors affecting the uses of mobile phone: 1 the primary data was collected by using method... The society the City of Milpitas must complete this questionnaire as part of the survey involving residential consumers method... 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Business philosophy of samsung Corporation is very simple and their goals include creating the best and... Management “ INDIAN telecom SECTOR ” Second Semester Subject Code:12MBA24 SUBMITED to …. Was pre-tested on 10 individuals to assess its design and clarity and was redesigned. Services industry, the customer is highly satisfied or delighted call Drops other... Featured phones and patience towards price the information services to be improved or... One of the entire area including the monuments inside the corners of the prime support services needed rapid. An Online survey Marketing Management page 1 VISVESVARAYA TECHNOLOGICAL UNIVERSITY BELGUM – 590010 MBA Programme Institute! Cellular land surveys in compliance with local, state, federal and FAA.. Business philosophy of samsung Corporation is very simple and their goals include creating the best products services! Monuments inside the corners of the most important industries of the study were analyzed “ INDIAN telecom ”. 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